When you have customers who like spending a lot of money with your company, you want to do your best to impress them and keep them interested in your business. This is because they are providing your business with a good sum of money. You want to ensure that your relationship with them never gets sour but only flourishes.
You have by all means created the right impression with your client when they met you for the first time and started using your products and services. But when they come for a second visit, there is a need to keep them, impressed with your brand. Below are some ideas that you can use to impress them.
Clean your Office Well
You would not want to invite your client to visit you when your office is disarranged. It is for this reason that you need to have your office professionally cleaned before your important customer visits you. You should also ask your employees to tidy up their workstations and get rid of any mess scattered on their desks such as loose paperwork. You can incorporate new office setup ideas like installing framed pictures or a new plant.
Have a Plan of Action
It also important to have a timetable of activities that you would wish to do with your customer during the day. For example, you can schedule a morning meeting with them, breaking up for lunch before you can give them a tour of your production facilities or a demonstration of your new products and services. You can, later on, plan to have dinner with them to strengthen your social bonds.
Have them Picked and Dropped off at their Hotel
If you have clients from a far off country, it is kindness to arrange for them to be picked up and dropped at their hotel. You can have an executive chauffeur driving them around and impress them even more. It is not as expensive as it is when you hire a limousine or executive transport as it is when you hire the same from a local taxi line. It gives your client a sense of status and importance and also it shows them that you are not afraid of giving them a good treat and that you value their business.
It is a bugbear for any customer to have to sit around and wait for the supplier or partner organization officials to meet them. Punctuality is important both to the new clients and existing ones too.
Be prepared in Advance
Prepare in advance before you can have them visit you. Have all the important items that you will need for the meeting at your disposal.